Customer Service Officer

Job No: 92149
Location: Melbourne, VIC


  • Sustainable construction materials
  • Supportive environment
  • 8-month fixed term

Our Company

The Alex Fraser Group is engaged in construction materials recycling and asphalt production and paving. We operate five facilities in Melbourne, two in Brisbane and employ around 260 people. This role is based at Derrimut in Melbourne.

Our Culture

The work you do with us matters. Every day, you will play an important part in sustaining our environment. At Alex Fraser, we transform mountains of rubble into high-grade civil construction materials, recovering these precious resources and dramatically reducing the carbon footprint of major projects. Join us and do good work.

About the Opportunity

This 8-month opportunity will see you working in a team of 6 in the Derrimut Customer Service Centre using software to take sales orders for recycled concrete aggregates and road base products. This is a busy and dynamic environment, the Customer Service team handle around 600 calls and schedule over 350 transport tasks per day.

You will work closely with Key Account Managers and the Production teams to check stock and schedule deliveries throughout the Melbourne metro area. Hours are 7.30am – 4.30pm Monday-Friday and your roster includes up to 2 x half day Saturdays per month.

You must have experience with telephone-based logistics, high level Microsoft skills (MS Excel, Outlook) and high level numeracy. Experience with aggregates, construction materials or concrete is desirable but not essential. Experience with Microsoft Navision and enwis) software useful but not essential.

We are offering a package of $55-57,500 base salary plus superannuation based on experience. Best of all, you will work with great people in a supportive, family friendly team environment.

No agencies please.

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